Frequently Asked Questions About Our Services

Q: Can you change the battery in my watch?

If all you need is a battery, the repair can be done while you wait. If your watch is water resistant and is worn in water, we need to take the watch in overnight so that we can not only replace the watch, but reseal it as well so it will continue to be water resistant. In this case, you would be able to pick up your watch the next day.
We service any watch purchased at our store. If your watch was not purchased here, please fill out our Feedback Form for more information on your specific watch's needs.

Q: Can you size my watch?

Links can usually be removed from your watch while you wait. If the watch needs to be made larger, however, we may have to order links from the company if we do not currently have the links you need in stock. Please call the store or fill out our Feedback Form for more information on your specific watch's needs.

Q: Can you size my ring/bracelet?

We can usually size any ring purchased at our store on our premises. Some rings, though, need to be ordered in the correct size.
If we are sizing your ring here, the process usually only takes a few days. If a ring needs to be ordered for you, the time it will take varies.
If you would like more specific deatils on sizing your ring, please fill out our Feedback Form.
If you have a chain bracelet that needs to be shortened or lengthened, please bring it into the store or fill out our Feedback Form to send us more information on the bracelet. Bracelet sizings are tricky and often require ordering new lengths of chain for lengthening, and not all bracelets, depending on the style, can be shortened.

Q: Can you reset my ring/earrings/necklace?

Generally, we can reset your stones into a new setting. The process can take a few weeks, however, so if this is for a gift, please allow enough time for it to be put together. When you come down to the store, please be sure to bring the piece with you, so that we can measure all the stones that we need to reset.

Q: Do you do appraisals?

Yes. We do appraisals on Wednesday and Friday from 2 - 4 PM. Unfortunately this is the only time we have appraisers at the store.
When you come down, please bring any and all paperwork related to the pieces you would like appraised, I.E., old appraisals, or GIA, EGL or other certification.
No appointment is neccessary; appraisals are done on a first come first serve basis. Depending on how many pieces you have, each appraisal takes around 15 - 20 minutes, and is done in front of you.

Q: Do I have to leave my diamond overnight?

Yes. The only repairs we do while you wait are watch batteries and watch sizings. Everything else must be left here at the store.
We cannot interrupt our jeweler while he is working on something else.
Due to the nature of jewelry repair, we can not let you watch our jewelry work for safety reasons.
If you are uneasy about leaving your diamond here overnight, one of our sales associates will inspect your entire diamond, mapping out all inclusions that are in the stone. They will also give an approximation on the clarity and color grading. When your ring is returned to you, we will go over your diamond again and show you all the same inclusions. No two diamonds are alike. By you knowing what to look for in your diamond, and by us knowing as well, we can assure you that the same diamond you left is returned to you once the repair is completed.

Q: Why do I need my ticket?

For insurance reasons. Our insurance company does not permit us to release items to customers without the proper identification, which is that little ticket.
For filing purposes. All of the jewelry and watches that we take in for repairs or special orders are filed by number, not by last name or date. If you have lost your ticket and only give us your name, we can be looking for your purchase for quite awhile.. and unfortunately wasting your time. Keeping the ticket with you and presenting it when you come to pick up your purchase will help us to serve you as quickly and conveniently as possible.





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